Privacy Policy

Keeni Space ("Keeni", "we", "us", "our", "Keeni, Inc.") provides solutions simplify the complex by enabling anybody to create and implement standard operating procedures anytime, anywhere, on any device. This Privacy Policy describes how we collect, use, and share your data when you visit Keeni websites, including Keeni.space and app.Keeni.space. This Privacy Policy is provided to help you understand how Keeni processes data.

Effective April 01, 2019

This Privacy Policy applies to you if you are: (i) an "End User" accessing and using Keeni, including the Keeni.Space website and web-based application (the "Websites"). References to "user", you" and "your" refer to any End User, as applicable.

What is Keeni Space?

Keeni provides software as a service that automates creating complex and new operating procedures into standard operating procedures. The solution aims to increase team efficiency, quality of output and uniformity of performance, while reducing miscommunication and failure to comply with both internal policies and external regulations.

To provide enterprise-level solutions while helping grow the community, Keeni provides both free and paid services.

Why do we collect Information on the Websites?

When you visit the Websites, we automatically collect information about your computer or device and your use of the Websites to understand how to improve our Websites. We also collect any information you voluntarily provide when you visit the Websites to learn more about Keeni and its products, sign up for Keeni and its services and products, or apply for employment at Keeni. The type of information collected will depend on your request.

What Information does Keeni collect on the Websites?

When you visit the Websites, we collect and store information about you and your computer or device in log files. This information may be shared with third parties who help us analyze overall activity trends for analytics purposes and maintain the Websites. We may receive reports based on the use of these technologies from these companies on an individual or aggregated basis. For more information about cookies and tracking pixels, and how to disable them, please see “End User Choice and Opt Out” below, and learn more about how to control your data via Intercom and Google Analytics.

Here are the different categories of information that may be collected from your device by the Websites, or by partners, affiliates, and other vendors acting on our behalf:

The type of browser you used to access the Websites
The times you accessed the Websites
The IP address of the device you used to access the Websites
The pages on the Websites that you viewed
The pages you visited before navigating to the Website(s).
Information about the computer or mobile device you use to access the Websites, including hardware model, operating system and version, and mobile network information

How do we Use Information collected on the Websites?

We use the information we collect on the Websites for various purposes, including:

Ensuring our Websites remain relevant to end user needs and are easy to use by providing analytics and other data regarding use of our Websites.
Sending marketing and promotional communications in compliance with applicable laws.
Enhancing, improving, or modifying our Websites and services, enhancing security, monitoring and verifying identify or service access, or combatting spam or other malware or security risks.
Identifying usage trends, determining the effectiveness of our marketing and promotional campaigns and expanding our business offerings.
Providing confirmations, invoices, technical notices, updates, security alerts, as well as all other support and administrative messages involved in your request or purchase of Keeni products and services.
Alerting you to new products, special offers and promotions that may be offered by Keeni and our selected partners.
Processing your payment for enrolled Keeni products and services.
Keeping you informed about Keeni promotional events such as webinars.
Contacting you regarding an open position at Keeni for which you had previously applied. If you wish to share a Keeni job post with your friend, we will collect their name and email address to send them a one-time email inviting them to view the invite. We do not store this information for any reason.

Do third parties see and/or have access to information obtained by the Website?

Except as described in this Privacy Policy, Keeni will not share personally identifiable information collected on the Websites with other people or non-affiliated companies unless we have your consent, or under the following circumstances:

with third party vendors, consultants and other service providers who work for us and need access to your information to do their work such as providing customer support, processing payments, and storing data (e.g. Amazon Web Services). Any third-party vendor so used has agreed to protect the confidentiality of information provided by Keeni;
to protect the rights and property of Keeni, our agents, customers, users, and others including to enforce our agreements, policies and terms of use;
if required to do so by law, such as to comply with a subpoena, or court order or in the good-faith belief that such action is reasonably necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
as part of any merger, acquisition, debt financing, or sale of company assets, as well as in the event of an insolvency, bankruptcy or receivership in which information could be transferred to third parties as one of the business assets of the company.

We may also share aggregated or anonymized information in a form that does not directly identify you or any end users with any third parties.

Links to Third Party Sites

Our Website includes links to other websites whose privacy practices may differ from those of Keeni. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

End User Choice and Opt-Out on the Websites

Publications

If you no longer wish to receive Keeni publications (e.g. newsletters, blog digests), you may opt out using the unsubscribe link located at the bottom of each communication. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations. We will respond to your opt out request to access within a reasonable timeframe.

Advertising

We partner with third parties to display advertising on our website or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites to provide you advertising based on your browsing activities and interests.

You may opt-out by visiting the website of that specific partner:

Security of your Personal Information

We use reasonable efforts including a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at: security @ Keeni.Space

Data Retention, Use, Access, Corrections and Removal

We will retain your information for as long as your account is active or as needed to provide you Keeni services. If you wish to access, amend, correct, remove, or limit use of your information, contact us at: legal @ Keeni.Space

We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements, unless a longer retention period is required or permitted by law.

Children

We do not knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at: legal @ Keeni.Space We will delete such information from our files within a reasonable time.

How does Keeni adhere to GDPR principles?

Keeni serves as a data controller under the GDPR, and adheres to the principles and rules of the GDPR. Specifically, Keeni implements privacy by design and default principles, ensures limited data retention protocols, adheres to incident response norms, allows for appropriate third party audits, ensures data is only transferred internationally with a lawful basis, only contracts with subprocessors with adequate written commitments to data processing, respects data subject rights, and provides data processing agreements to all appropriate clients and partners.

Changes to this Policy

Keeni may find it necessary to update this Privacy Policy from time to time. Please check this Privacy Policy, as any changes will be posted on this site. We will indicate the last date of material revisions at the top of the policy.

Your Consent

By using our Websites, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. "Processing" means using cookies on a computer/hand held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities will take place in the United States. If you reside outside the United States your information will be transferred, processed and stored there under United States privacy standards.

Questions

If you have any questions regarding this Privacy Policy while using our Websites, or have questions about our practices, please contact Support.

or contact us by mail at:

Keeni, Inc.
721 W 1st Ave., Suite 100
Anchorage, AK, 99501